When we do collect data, we believe it’s important for you to know what we’re collecting and why we need it, so you can make informed choices.Īn Apple ID is the personal account you use to access Apple services like iCloud, the App Store and other Apple online stores, iMessage, and FaceTime, and to access your content across all your devices and the web. We work hard to collect only the data we need to make your experience better. Your Apple ID and all Apple services are designed from the ground up to protect your privacy. In addition, your device will be associated with your Apple ID to provide you with better service and support.Certain data, including your contacts, calendars, photos, documents, health, activity, and other app data, will be sent to Apple to store and back up on your behalf.When you sign in with your Apple ID, you will enable services such as iCloud, the App Store, iMessage, and Find My on this iPhone.If you have a court order with this information, or if you need additional help, please contact Apple Support. The court order should be addressed to the relevant Apple entity. That Apple is ordered by the court to assist in the provision of access to the decedent’s information from the deceased person's accounts.That the requestor is the decedent’s legal personal representative, agent, or heir, whose authorization constitutes "lawful consent.”.That the decedent was the user of all accounts associated with the Apple ID.The name of the next of kin who is requesting access to the decedent’s account.The name and Apple ID of the deceased person.Where applicable, the court order needs to specify: In some jurisdictions, such as France, Germany, Japan, Australia, and New Zealand, alternative documentation and process instead of a court order are accepted. and other locales, you can request access to a deceased person’s Apple ID and data with a court order that names you as the rightful inheritor of your loved one’s personal information. We have great sympathy for surviving family members and try to help with requests as much and as quickly as possible. The requirements vary by country and region. This generally includes a death certificate, * and may also require a court order or other documentation. While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device.įor security, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. In the unfortunate event of a customer’s death, Apple provides options for their loved ones to request access to or delete their Apple ID and the data stored with it. ![]() ![]() At Apple, we consider privacy to be a fundamental human right, and our users expect us to help keep their information private and secure at all times. ![]() Every day, people all over the world save important documents, memories, and more on their Apple devices and in iCloud.
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